Terms of Purchase

At Kaleidoscope Geckos, the health and well-being of our animals is always our priority. We want every purchase to be a positive experience for both our customers and the geckos leaving our care.

Please review the following Terms of Purchase carefully before placing an order. By submitting payment for a gecko, you acknowledge that you have read, understood, and agreed to these terms.

Payment

All prices are listed in U.S. dollars.

Kaleidoscope Geckos currently accepts the following payment methods:

[JANICE: CONFIRM ACCEPTED PAYMENT METHODS — Wix website checkout/credit card, PayPal, Venmo, Zelle, etc.]

Payment must be received and cleared before a gecko will be shipped.

Unless a payment plan has been arranged in advance, geckos are available on a first-come, first-served basis and will not be considered sold or placed on hold until payment has been received.

All Live Animal Sales Are Final

Purchasing a live animal is a commitment. Please be certain that you are prepared to complete your purchase and properly care for your gecko before placing an order.

Due to the nature of live animal sales, all purchases are considered final except where specifically covered by the Live Arrival or Health Guarantee described below.

Kaleidoscope Geckos may offer payment plans on qualifying purchases.

[JANICE: CONFIRM PAYMENT PLAN POLICY]

Holds & Payment Plans

Shipping

The safety of our geckos comes first. All live animal shipments are scheduled according to weather conditions at the origin, destination, and along the shipping route.

Kaleidoscope Geckos currently ships using:

[JANICE: CONFIRM SHIPPING PROVIDER — for example, FedEx Priority Overnight through Ship Your Reptiles or another reptile shipping service.]

Shipping is available on:

[JANICE: CONFIRM SHIPPING DAYS]

Shipping costs are:

[JANICE: CONFIRM — flat rate or calculated based on destination.]

Shipping materials and any necessary temperature-control packaging are [JANICE: CONFIRM whether included in shipping price].

Once an order is ready to ship, Kaleidoscope Geckos will coordinate an appropriate shipping date with the buyer.

We reserve the right to postpone any shipment if we believe weather, carrier conditions, holidays, or other circumstances could put an animal at unnecessary risk.

Weather & Safe Shipping

Live animals will only be shipped when temperatures are considered safe.

Our standard shipping temperature range is:

[JANICE: CONFIRM SAFE TEMPERATURE RANGE]

If temperatures are outside the safe range, your gecko will remain in our care until conditions improve.

There is no penalty for a weather-related shipping delay, and your gecko will continue receiving the same care provided to all Kaleidoscope Geckos animals while awaiting shipment.

In certain temperatures, shipment to an approved carrier location for customer pickup may be required rather than delivery to a residential address.

The final decision regarding whether conditions are safe enough to ship is made by Kaleidoscope Geckos.

Buyer Shipping Responsibilities

Before shipping, the buyer is responsible for:

Providing a complete and accurate shipping address
Providing a current phone number and email address
Reviewing the local weather forecast
Confirming the agreed-upon shipping date
Being available to receive the animal as required
Promptly picking up the package when shipment to a carrier location has been arranged

Please review your shipping information carefully. Incorrect or incomplete addresses can cause potentially dangerous delays.

If an incorrect address supplied by the buyer results in a delay or failed delivery, the Live Arrival Guarantee may be void.

Live Arrival Guarantee

Kaleidoscope Geckos guarantees live arrival when all shipping requirements have been followed.

To qualify for the Live Arrival Guarantee:

The shipment must have been approved and scheduled by Kaleidoscope Geckos.
Weather conditions must have been within our approved shipping range.
The buyer must provide an accurate shipping address.
Someone must be available to receive the package on the first delivery attempt, OR the package must be picked up from the designated carrier location within the required timeframe.
The buyer must notify Kaleidoscope Geckos immediately if there is a problem.

[JANICE: CONFIRM HOW QUICKLY HUB PICKUPS MUST OCCUR — for example, within 1–3 hours of the facility opening.]

DOA — Dead on Arrival

Although rare, problems can occur when shipping live animals.

If a gecko arrives deceased, Kaleidoscope Geckos must be contacted within:

[JANICE: CONFIRM — 1 hour or 2 hours of delivery/pickup.]

Clear photographic or video documentation will be required.

Please do not dispose of the animal until Kaleidoscope Geckos confirms that no additional documentation is needed.

Once the situation has been reviewed and the Live Arrival Guarantee requirements have been met, resolution will be provided in the form of:

[JANICE: CONFIRM — comparable replacement gecko, store credit, refund, or choice of these options.]

Shipping costs are [JANICE: CONFIRM whether refundable].

Carrier Delays

Once a package has been accepted by the shipping carrier, certain circumstances are outside the control of Kaleidoscope Geckos. These may include weather delays, mechanical problems, routing issues, or other carrier disruptions.

We will make every reasonable effort to schedule shipments during favorable conditions and will assist the buyer in monitoring and resolving a delayed shipment.

[JANICE: CONFIRM WHETHER SHE WILL OFFER OR REQUIRE SHIPPING INSURANCE AND WHAT COVERAGE APPLIES TO CARRIER DELAYS.]

Health Guarantee

Every gecko sold by Kaleidoscope Geckos is believed to be healthy and in appropriate condition for shipment at the time it leaves our care.

Kaleidoscope Geckos provides a health guarantee for:

[JANICE: CONFIRM — number of days following delivery.]

If you have concerns about your gecko's health after arrival, please contact us immediately. Waiting to report a concern may prevent us from helping identify and address the problem.

The health guarantee does not cover illnesses, injuries, or death resulting from conditions outside our control after the gecko has been delivered, including but not limited to:

Improper temperature or humidity
Improper housing
Improper diet
Dehydration resulting from inadequate care
Falls or handling injuries
Injuries caused by another animal
Cohabitation injuries
Escape
Accidents or enclosure failures
Failure to follow appropriate husbandry practices

Kaleidoscope Geckos may request photographs of the animal and its enclosure and may recommend evaluation by a qualified reptile veterinarian before determining whether a health concern falls within the guarantee.

Tail Drops

Tail dropping is a natural defense mechanism in many gecko species and can occasionally occur due to stress, including during transportation.

Because a tail drop does not necessarily indicate an unhealthy animal and can occur despite careful handling and shipping practices, tail condition is not guaranteed during shipment or after delivery.

A tail drop alone does not qualify an animal for a refund, replacement, or store credit.

Sexing

Any gecko explicitly listed and sold as a confirmed male or female is guaranteed to be that sex.

Animals listed as unsexed, probable, possible, pore-sexed, or otherwise not definitively confirmed are not guaranteed to be a particular sex.

[JANICE: CONFIRM HOW SHE CURRENTLY LABELS/SEXES JUVENILE GECKOS.]

If you believe a gecko sold as a confirmed male or female was incorrectly identified, please contact Kaleidoscope Geckos as soon as the discrepancy becomes apparent so we can review the situation.

Color & Appearance

We make every effort to provide clear, accurate photographs that represent each gecko as realistically as possible.

However, gecko coloration and pattern intensity can change based on age, lighting, environment, stress, time of day, shedding cycles, and whether the animal is "fired up" or "fired down."

Computer screens and mobile devices can also display colors differently.

For these reasons, Kaleidoscope Geckos cannot guarantee that an animal's color will appear exactly the same in person, under different lighting conditions, or as the gecko matures.

Order Cancellations

Please do not place an order unless you are prepared to complete the purchase.

If you need to cancel before shipment:

[JANICE: CONFIRM CANCELLATION POLICY.]

Recommended policy to establish:

Whether the deposit is non-refundable
Whether additional payments are refunded or converted to store credit
Whether payment-processing fees are deducted
Whether switching from one reserved gecko to another is treated as a cancellation

Weather-related shipping delays do not constitute grounds for cancellation without the normal cancellation terms. We will never risk an animal's health simply to meet a preferred shipping date.

Returns

For the health and safety of our animals, live geckos cannot be returned simply because a buyer changes their mind.

If an unexpected circumstance arises after purchase, please contact Kaleidoscope Geckos. We will make reasonable efforts to discuss available options, but acceptance of a returned animal is not guaranteed.

Live Arrival and Health Guarantee claims are handled separately according to the policies outlined above.

Local Pickup

Local pickup may be available by prior arrangement.

[JANICE: CONFIRM LOCATION/REGION AND PICKUP POLICY.]

Please contact Kaleidoscope Geckos before purchasing if you would like to arrange local pickup.

International Shipping

[JANICE: CONFIRM WHETHER INTERNATIONAL SALES WILL BE OFFERED.]

If international shipping is not currently available, I recommend simply stating:

Kaleidoscope Geckos currently ships within the United States only.

Delayed or Abandoned Orders

We understand that weather and other circumstances can sometimes delay shipping.

However, buyers are expected to remain in communication and make reasonable arrangements to receive their animals.

If a fully paid animal remains in our care for an extended period without communication or reasonable attempts by the buyer to schedule delivery, the order may eventually be considered abandoned.

[JANICE: CONFIRM THE TIME PERIOD — one reference breeder uses six months.]

Before an order is considered abandoned, Kaleidoscope Geckos will make reasonable attempts to contact the buyer using the contact information provided with the order.

Right to Refuse a Sale

Kaleidoscope Geckos reserves the right to refuse or cancel a sale if we have concerns about an animal's health, the buyer's ability to provide appropriate care, shipping safety, suspected fraud, or any other circumstance that we reasonably believe could place an animal at risk.

If Kaleidoscope Geckos cancels a sale for reasons unrelated to a violation of these Terms by the buyer, any payments made toward the animal will be refunded.

Our Commitment

Our goal is not simply to sell beautiful geckos. We want every animal leaving Kaleidoscope Geckos to enter a safe, prepared, and caring home.

If you have questions about your gecko, shipping, habitat setup, feeding, or care before or after your purchase, please reach out. We would much rather answer a question early than have a small concern become a larger problem.

Agreement to Terms

By placing an order or submitting payment to Kaleidoscope Geckos, you confirm that you have read, understand, and agree to these Terms of Purchase.

These terms may be updated periodically as our business, shipping procedures, or policies change.

Last Updated: [MONTH, YEAR]